Shipping policy
Shipping Policy
Order By The Case delivers supermarket products by the case. This policy explains where we deliver, what delivery costs and how long it takes.
Where we deliver
We offer local delivery only, to addresses with a postal code in:
- the Greater Toronto Area (GTA); and
- Greater Montreal.
We do not ship anywhere else in Canada, and we do not ship by mail or courier. If an order is placed for an address outside our delivery areas, we will contact you and cancel the order with a full refund.
Delivery fees
There is no minimum order. Your delivery fee is based on your order subtotal after any discounts and before tax:
| Order subtotal | Delivery fee |
|---|---|
| Under $75.00 | $20.00 |
| $75.00 to $299.99 | $9.99 |
| $300.00 and up | Free |
All amounts are in Canadian dollars. The delivery fee is shown at checkout before you pay.
Delivery times
Most items are delivered in 2 to 5 business days. After you order, you will get a text or email with your delivery day.
We deliver Monday to Friday only. Business days are Monday to Friday, excluding statutory holidays. We do not deliver on weekends.
Some specialty items take longer. These items are noted on their product page. If anything in your order will take longer than usual, we will let you know and confirm your delivery day.
Carry-in and restocking
Carry-in and restocking are free with every delivery, within reason. Our driver will bring your cases inside and, if you like, put them on your shelves or in your storage area at the delivery location. Restocking does not include rotating or reorganizing the stock you already have.
For very large orders, or locations with unusual access, we may need to schedule a delivery time with you in advance.
Please make sure someone is available to receive the order and that there is safe access to the delivery location.
Dairy, Fridge & Frozen
Products in our Dairy, Fridge & Frozen department are sold only to approved business accounts. To apply for a business account, email us at orderbythecase@gmail.com.
We keep these items cold and deliver them promptly. Someone must be there to receive them so they can be put in the fridge or freezer right away.
Checking your delivery
Please check your order when it arrives. If anything is damaged, wrong or missing, email us within 48 hours of delivery, with a photo, as described in our Refund Policy. All sales are final except as set out in that policy.
Questions
Email us at orderbythecase@gmail.com.